Customer Service

Our goal is to make your shopping experience as easy as possible.  If you don’t find answers to your questions here, please contact us at customerservice@urban-canvas.com.

Shipping Costs

Rates for regular shipping (5-10 days) to addresses in the United States are based upon items ordered.  All orders are shipped USPS Priority Mail or Federal Express Ground depending on size of order.  Shipping costs range from $5.00 – $20.00 depending on the order total and is calculated upon checkout.

Express shipping is an additional cost and is available upon request. Please contact us at 347.804.9301 or customerservice@urban-canvas.com

Sales Tax
Sales tax will be collected for all orders shipped to addresses in New York State.

Return and Exchange Policy

We want you to be satisfied. You can return any item within 30 days from the ship date. We’ll be glad to make an exchange, credit your account or refund your original method of payment. Shipping fees and handling fees are non-refundable.Please contact us at 347.804.9301 or email us at customerservice@urban-canvas.com to receive a prepaid label to ship your item back to us.If you’re returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. If you are returning for any other reason, we’ll deduct a $6.95 return shipping fee from your refund or credit. Returns are usually processed within 48 hours of receipt of the returned merchandise.*Credit will only be valid for one year from the date of purchase.

Sale items and specially customized orders are final sales. No returns or exchanges are accepted.

 

Privacy Policy
To learn more about the details of our privacy policy, please visit our private policy page.